The Grievance Redress Mechanism is an integral component of any administrative machinery. An administration cannot assert accountability, responsiveness, and user-friendliness without implementing a robust grievance redress mechanism. Indeed, the effectiveness of an organization's grievance redress mechanism serves as a yardstick to measure its efficiency. It offers crucial insights into the functioning of the administration, acting as a vital feedback mechanism.
OGRTS facilitates to
Lodge your complaint via the web-based application and monitor its status in accordance with the Citizen Charters.
Automatically dispatches complaint details to the relevant functionary through SMS
Receive updates on the actions taken by the functionary via SMS or the web-based application.
Integrates SMS and web technologies, facilitating m-Government administration for efficient decision support.
Generates performance reports for each functionary and ULB.
